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Evidence Guide: AMPCOR205 - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AMPCOR205 - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to the maintenance and improvement of workplace operations and requirements

  1. Solve problems by communicating with others
  2. Exchange information to perform workplace tasks and take appropriate action
  3. Provide clear and prompt spoken and written reports (where applicable)
Solve problems by communicating with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exchange information to perform workplace tasks and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and prompt spoken and written reports (where applicable)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel in the workplace

  1. Identify the organisational structure of the workplace, mission statements and strategic plan
  2. Identify key personnel and their roles in the organisation
  3. Identify the role of trainees
Identify the organisational structure of the workplace, mission statements and strategic plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel and their roles in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the role of trainees

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to positive workplace relations

  1. Recognise and consider communication styles of cultural, social and ethnic groups
  2. Use appropriate communication style for context, audience and purpose
  3. Consider regulatory and workplace ethical standards in verbal and non-verbal communications
Recognise and consider communication styles of cultural, social and ethnic groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication style for context, audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider regulatory and workplace ethical standards in verbal and non-verbal communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the maintenance and improvement of workplace operations and requirements

  1. Solve problems by communicating with others
  2. Exchange information to perform workplace tasks and take appropriate action
  3. Provide clear and prompt spoken and written reports (where applicable)
Solve problems by communicating with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exchange information to perform workplace tasks and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and prompt spoken and written reports (where applicable)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel in the workplace

  1. Identify the organisational structure of the workplace, mission statements and strategic plan
  2. Identify key personnel and their roles in the organisation
  3. Identify the role of trainees
Identify the organisational structure of the workplace, mission statements and strategic plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel and their roles in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the role of trainees

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to positive workplace relations

  1. Recognise and consider communication styles of cultural, social and ethnic groups
  2. Use appropriate communication style for context, audience and purpose
  3. Consider regulatory and workplace ethical standards in verbal and non-verbal communications
Recognise and consider communication styles of cultural, social and ethnic groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication style for context, audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider regulatory and workplace ethical standards in verbal and non-verbal communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the maintenance and improvement of workplace operations and requirements

1.1 Solve problems by communicating with others

1.2 Exchange information to perform workplace tasks and take appropriate action

1.3 Provide clear and prompt spoken and written reports (where applicable)

2. Identify key personnel in the workplace

2.1 Identify the organisational structure of the workplace, mission statements and strategic plan

2.2 Identify key personnel and their roles in the organisation

2.3 Identify the role of trainees

3. Contribute to positive workplace relations

3.1 Recognise and consider communication styles of cultural, social and ethnic groups

3.2 Use appropriate communication style for context, audience and purpose

3.3 Consider regulatory and workplace ethical standards in verbal and non-verbal communications

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the maintenance and improvement of workplace operations and requirements

1.1 Solve problems by communicating with others

1.2 Exchange information to perform workplace tasks and take appropriate action

1.3 Provide clear and prompt spoken and written reports (where applicable)

2. Identify key personnel in the workplace

2.1 Identify the organisational structure of the workplace, mission statements and strategic plan

2.2 Identify key personnel and their roles in the organisation

2.3 Identify the role of trainees

3. Contribute to positive workplace relations

3.1 Recognise and consider communication styles of cultural, social and ethnic groups

3.2 Use appropriate communication style for context, audience and purpose

3.3 Consider regulatory and workplace ethical standards in verbal and non-verbal communications

The candidate must be observed consistently complying with workplace communication requirements under normal production conditions.

The candidate must:

copy and record workplace information accurately in routine formats and proformas

demonstrate effective communication techniques with supervisors and colleagues

demonstrate the exchange of relevant routine information with others to:

explain issues or problems

meet quality and food safety requirements

offer suggestions for improvement

reach conclusions

describe forms of feedback provided to colleagues and key personnel

participate in, and contribute to, meetings and discussions

read and write to a level typically required in the workplace

use appropriate communication styles when:

negotiating sensitive issues

obtaining views and information from others

working with cultural, social and ethnic groups

The candidate must demonstrate a basic factual, technical and procedural knowledge of:

roles of key personnel in the workplace

sources of information relevant to own work, including workplace health and safety, regulatory, work instructions and workplace requirements

workplace standards of behaviour

Range Statement